CASE STUDY
6th October 2024
We recently helped a rapidly growing hotel group to map their current operating model and identified an action list of recommendation to support their ambitious growth plan.
Background
The hotel group had grown rapidly in recent years with hotels across 12 countries with ambitious growth plans, the company wanted to scale the volume of hotels without increasing cost in staffing their commerce. customer care and sales teams. they asked V5 digital to help them map current business processes and identify opportunities for streamlining and automating ways of working.
Our Approch
Over a 7 week period. V5 digital facilitated a series of workshops across 8 business functions to
Capture what functions do today
capture pain points, challenges, root causes and areas for improvement
prioritise recommendations
create an implementation plan
The Benefits
120 process maps created across 8 functions that allowed the business to understand what happened today.
300+ recommendations identified with supporting root causes – these were simplified in to 9 key initiatives across 3 workstream executives.
supporting implementation plan created to help land the opportunities
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GET IN TOUCH
sales@v5digital.co.uk
sales@v5digital.co.uk